Contacts
Customer name, phone and email, new or existing, linked to their record to avoid duplicates.
API
Recepciona API: every enquiry straight into your software
Our platform integrates with all kinds of software to send you the details of every call, WhatsApp or email handled, with no manual work on your side.
What the API does
What does the Recepciona API send to your software?
The same things a person at your counter would write down, but instantly and without transcription errors.
Requests
Reason, channel, conversation summary and what was explained, with the transcript if you want it.
Appointments
Date, time, duration and reason, created in your diary using the real availability you give us.
Events
Real-time alerts when an emergency, a cancellation or a query needing your answer comes in.
Which software does Recepciona integrate with?
Any management software, diary or CRM with an API or an import format: Programa Taller natively, and the rest through the Recepciona API.
The Programa Taller integration comes ready-made: customer, vehicle and appointment go in by themselves. For other software, our platform sends every enquiry to your software's API with the data already structured, and reads your diary availability from it to offer real slots. If your software has no API, the information arrives in a format it can import or as a structured summary by email.
What we don't do is ask you to copy anything from one place to another. That manual work is exactly what Recepciona takes off your plate, and the API is how we make sure it doesn't come back through the back door.
What does Recepciona need to connect to my software?
Access to your software's API with permissions limited to contacts, requests and diary, plus a short session with us to map the fields.
We do the set-up. You give us access with just the right permissions and together we check what each field is called in your software: what a request is, where the reason goes, how an appointment is created. From then on, every enquiry lands in its place. Everything we create is identified as logged by Recepciona, with date and channel, so you can review it whenever you like.
API integration is included in the Complete plan. See Recepciona's pricing or tell us which software you use and we'll explain how we connect it.
Technical questions
Questions about the Recepciona API
Do I need a developer to integrate Recepciona with my software?
No. Our team does the set-up using the access you give us to your software. If your software has an API, we connect it; if not, we agree an import format or a structured summary.
What data travels through the API?
Only what's needed to log the enquiry: customer contact details, reason, summary, appointment and channel. It is transmitted encrypted with limited permissions, and the processing is set out in writing in the data-processing agreement.
Is the API included in the price?
Native integration with Programa Taller is included in both plans. API integration with other software is included in the Complete plan.
Can I receive real-time alerts?
Yes. The events you flag as urgent (an emergency, a cancellation, a query needing your answer) are sent to you immediately on the channel you prefer, as well as being logged.
Tell us which software you use
We'll explain how we connect it and what will reach your diary from day one.
Keep reading
Related pages
Last updated: · Content reviewed by the Recepciona team