The customer
Customer name and phone, new or already in your database, with no duplicates to clean up later.
Integration
Recepciona inside Programa Taller
Every request we handle lands in Programa Taller with its customer, vehicle and appointment. When you open the workshop in the morning, the work is already scheduled.
What gets logged
What information goes into Programa Taller from Recepciona?
Nothing to transcribe: the enquiry arrives with the data you need to work.
The vehicle and the reason
Registration or model, and what's wrong or what the customer wants, as they described it.
The appointment
Date and time booked in your real slots, with the customer reminder already sent.
The insurer request
Platform, reference, deadline and missing documents, so no due date is missed.
How does the integration between Recepciona and Programa Taller work?
Recepciona handles the call, WhatsApp or insurer request and logs the result in Programa Taller as a request with its customer, vehicle and appointment. The workshop doesn't have to copy anything from one place to another.
Programa Taller is the management software many workshops use to quote, invoice and organise their diary. Recepciona works inside that flow: when a conversation ends with an appointment, it's already in the planner; when it ends with a pending query, the request is noted so you can answer when you can. Existing customers are recognised by phone number, and new ones are created with the essentials.
If your business uses other software, our platform connects to it through the Recepciona API, and the enquiry arrives just the same: nothing to transcribe. You can also consider migrating to Programa Taller when it suits you.
What does a workshop gain from reception integrated into its software?
It gains the time it currently spends transcribing calls and chasing insurer requests, and stops losing the customers who call when the workshop is flat out.
In practice, the difference shows when you open the workshop. Instead of a notebook of phone numbers and an inbox full of voice notes, the planner has the day's appointments with their reason, and insurer requests are logged with their deadline. You decide what to do with each; we make sure none is lost along the way.
Questions about the integration
Questions about Recepciona and Programa Taller
Do I need Programa Taller to use Recepciona?
No. Recepciona serves any business and, on the Complete plan, sends every enquiry to your software through our API, with no manual work. The direct integration with customer, vehicle and appointment created automatically is available to garages using Programa Taller on both plans.
Can Recepciona see all my workshop's information?
Recepciona accesses what it needs to answer: customers, vehicles and diary. Permissions are agreed with you and set out in writing, as is the processing of your customers' data.
What about insurer requests that don't use a platform?
If they arrive by phone or email, they're handled like any other call or email and logged in Programa Taller with their reference and deadline.
Can I review what Recepciona has logged?
Yes. Every request stays in Programa Taller with the date, the channel it came through and what the customer was told, so you can review it whenever you like.
Open the workshop with the diary already filled
Tell us which channels slip through and we'll propose how to integrate them into your Programa Taller.
Keep reading
Related pages
Last updated: · Content reviewed by the Recepciona team