Artificial intelligence

A human team with artificial intelligence behind it

We stress that we are people because we are. Artificial intelligence lets us go beyond what a human team can do alone: serve customers in 300+ languages, speak in your own voice and log every enquiry without transcribing anything.

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Beyond human work

What does artificial intelligence bring to your business's reception?

Four things one person alone cannot do, which with AI we do without the customer noticing the difference.

300+ languages

The customer speaks theirs and you receive the enquiry in yours. Tourists, foreign customers and international fleets, served without a barrier.

Your voice, cloned

With your consent, we clone your voice or your team's for notifications, confirmations and reminders. Your customer hears someone they know.

Transcription and summary

Every call is transcribed and summarised instantly: who called, what they wanted and what was done, with nobody typing.

Automatic logging

The enquiry travels via API to your software with the fields already filled in. Zero manual transcription, zero copying errors.

How does Recepciona use artificial intelligence while remaining a human team?

People answer and decide with your business profile to hand; artificial intelligence translates, transcribes, summarises and logs. Nothing is said to the customer without the team's supervision and your terms.

There's a difference between an AI answering machine and what we do. The answering machine replies on its own, and when it gets it wrong nobody knows until the customer complains. At Recepciona the AI works for the team: when a call comes in in German, it translates in real time so the agent can answer; when it ends, it transcribes and summarises; when it needs logging, it sends it to your software. The decision about what is said and what is booked remains human and still comes from your profile.

That's why we can promise both things at once: the judgement of a person who knows your business and the reach of a technology that never sleeps and has no accent.

How does voice cloning work, and is it legal?

We record a few minutes of your voice, with your express written consent, and use it solely for your business's messages: notifications, confirmations and reminders. It is legal when the person authorises it and it is used for what was authorised, and that is how we set it out in the contract.

A voice is personal data, and we treat it as such. Only the voice of someone who authorises it is cloned, it is used for what was authorised and it is deleted when you ask. The customer who receives a reminder in your voice hears someone they know, and that shows in the response: more confirmations and fewer forgotten appointments. Voice cloning and service in 300+ languages are included in the Complete plan. See how every enquiry reaches your software through our API.

Questions about AI

Questions about artificial intelligence at Recepciona

Do my customers talk to a machine?

No. They talk to the Recepciona team, trained in your business. Artificial intelligence translates, transcribes and logs, and lends your cloned voice to notifications and reminders, but the conversation and the decisions are human.

How many languages can Recepciona work in?

300+ languages with artificial intelligence on the Complete plan. The customer speaks theirs, the team answers with real-time translation and you receive the enquiry in your language, logged in your software.

Can I clone a team member's voice instead of mine?

Yes, always with that person's express consent. It is used only for your business's messages and deleted if you ask.

Does the AI record and keep conversations?

If a call is recorded, the caller is told before continuing. The transcript and summary are stored with the enquiry in your software, and the data is processed only to handle the customer's request, in line with the GDPR.

People who know your business, technology that never sleeps

Tell us about your case and we'll show you how your reception sounds in any language, in your voice.